Zero Tolerance Policy

Associate Medical Clinic has a zero tolerance policy regarding any abuse or aggression towards our staff.

Our front staff are trained to help patients and we make every effort to make your visit pleasant and comfortable. We are completely supportive of our staff and neither the doctor nor management will tolerate any rude or aggressive behavior.

Individuals violating our policy will be immediately denied service, asked to leave the clinic and depending on the circumstances could be banned.

E-Mail

Due to the insecure nature of e-mail communication, we DO NOT use email as a means of communication with the public or patients. This includes questions or issues of a medical nature, to establish physican/patient relationship; to book or cancel appointments, or for inquiries regarding fees, services or similar matters.

E-mail communications regarding such matters will not be responded to and will be discarded unread. If you wish to contact us, please do so by telephone, fax or regular mail.

Prescription Renewal

We do not renew prescriptions without an appointment. Please book an appointment to see your family physician at least 2 weeks before you run out of your medication.

Cancellation/Missed appointments

• We require no less than 24 hours notice for appointment cancellation.
• Missed appointments, or appointments cancelled within 24 hours of the appointment time, will result in a fee of $50 charged to the patient.